Member Support Specialist - BHT

Social /Behavior · Tempe, Arizona
Department Social /Behavior
Employment Type Full-Time
Minimum Experience Mid-level
Compensation starting at $17 per hour

Job Description:

    The Member Support Specialist will provide ongoing support and expertise throughout assessment and planning of individual members’ needs.   The overall goal of the position is to enhance the quality of patient management and to promote continuity of care and cost effectiveness through therapeutic interaction, supportive education, active listening, advocacy, collaboration with providers and community referral.   Member support may be telephonic or community based.


    The Company:

    This role is with USHS, an Arkos Health Company. Arkos serves health plans and provider organizations an integrated system-of-care comprised of clinical and social services backed by a robust technology platform. By engaging individuals with virtual, in-home, in-clinic and in-facility care options, Arkos Health delivers advanced community-based health services that allow our clients to live healthier, more independent lives.


    All Employee MUST be fully COVID-19 Vaccinated.

     

    Essential Duties and Responsibilities:

    • Member Support Specialist will assist in capturing transition of care interviews through face to face contact with members who are difficult to reach.
    • Provide support services and therapeutic interaction to plan members to promote member engagement in company programs.
    • Provide services such as: community referrals, supportive services, crisis intervention, member advocacy in support of member and overall goal.
    • Conduct member outreach through home visits and welfare checks to assess member for program participation.
    • Work collaboratively with other agencies involved in member’s care
    • Demonstrated ability to remain calm in crisis situations


    Qualifications/Skills:

    • Must have current BLS/CPR certification
    • Must have a Finger print clearance card, or the ability to obtain
    • Must have proof of current TB test- company provided
    • Current Hep B test- or waiver – company provided
    • Current Flu shot- or waiver and mask
    • Experience interacting with people with behavioral health issues.
    • Must have valid Arizona driver license and appropriate liability insurance.
    • Must be comfortable driving in the field up to 80% of the time. 


    Benefits:

    • Fully paid employee medical/dental/vision/life/short term disability
    • Employer matching 401(k)
    • 15 days annual combined sick/PTO with 9 paid holidays

     

    Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF.  This is not a pass/fail test and does not measure intelligence.

     

    Arkos Health EEO Statement

    All Arkos Health divisions are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected under federal, state or local laws.

     

    Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

    Thank You

    Your application was submitted successfully.

    • Location
      Tempe, Arizona
    • Department
      Social /Behavior
    • Employment Type
      Full-Time
    • Minimum Experience
      Mid-level
    • Compensation
      starting at $17 per hour